Grievance and Complaints Procedure
This procedure outlines the official grievance and complaint handling process for all internal and external stakeholders of Nimbri Logistic Pvt. Ltd. This includes employees, contractors, service providers, clients, members of the public, and any individuals or organizations working with or on behalf of the company.
Who Can Raise a Complaint or Grievance?
Complaints or grievances can be submitted by any stakeholder who reasonably believes that there has been:
- A potential or actual non-compliance with the Security Operations Management System (SOMS)
- A violation of applicable international, national, or local laws
- An infringement of human rights
All concerns, whether related to business conduct, ethics, or regulatory compliance, are taken seriously and will be thoroughly reviewed.
Purpose of This Procedure
The goal of this process is not only to record complaints but to ensure that all concerns are addressed promptly, fairly, and effectively. Our approach includes:
- Delivering a timely and consistent response to all valid complaints
- Investigating concerns to identify root causes
- Implementing corrective and preventive actions
- Evaluating the effectiveness of resolutions
- Ensuring continuous improvement in our operations and management systems
How to File a Complaint or Grievance?
To file a complaint or grievance, please contact us at:
📧 Email: info@nimbrikart.in
📍 Subject Line: Internal or External Complaint / Grievance
Please include the following details to help us process your concern effectively:
- Full name and contact information (optional for anonymous reporting)
- Description of the issue or concern
- Date and location of the incident (if applicable)
- Any supporting documents or evidence
All complaints will be handled confidentially and in line with our commitment to fairness and transparency.
If you require further information or clarification on the process, please reach out to us via the email above or click below.